Privacy
Draft — this document has not yet been reviewed by counsel and is not binding. Do not publish before legal review.
What we collect
Contact details you give us when you book a demo (through Calendly), email us or try the live demo, and standard server logs. If you become a customer, we also process call recordings, transcripts, order contents and reservation details on your behalf.
How we use it
To respond to your enquiry, to operate the service, and to improve call handling accuracy. We do not sell personal information.
The live demo
When you try a host on rindo.ai we keep, against a random id for your browser session: the restaurant you picked, the campaign tags (utm_source, utm_medium, utm_campaign, utm_content) of the link that brought you, which demo steps you reached, and the answers you give — including your name, phone and email. We don't fingerprint your device or keep the page address. Picking a restaurant doesn't tell us you own it. Only if you tick "contact me" do we send one confirmation email and have the team contact you about that request; we don't add you to a marketing list. (Policy rindo-demo-v1.)
Call recordings
Calls to a Rindo-answered line may be recorded and transcribed to take the order and to improve accuracy. Restaurants are responsible for disclosing recording to callers as required by British Columbia and Canadian law.
Sharing
With subprocessors that host our infrastructure, run speech recognition, and process payments. A current list is available on request.
Retention
Enquiry details are kept until you ask us to delete them. Recordings and transcripts are retained for the period agreed in your service contract.
Your rights
You can ask for a copy of your personal information, ask us to correct it, or ask us to delete it.